Washing machine

Terrible service from Samsung - completely disappointed by the customer service from such an established brand. Had an issue with my washing machine, which is only 4 years old and hardly used. Contacted customer service and was asked numerous times for information, eventually I was fast enough to send through all the required information before the chat gets automatically cut. Feedback was that I need to pay an upfront R990 for a service company to come out and check the fault, included in that price was all onsite labour costs to fix the loose drum, which was the fault, as depicted by all the videos and images I had to send. By the next day I received a WhatsApp message from a number separate to the official WhatsApp platform saying that a certified service company will be in contact, once I pay the upfront fee. I paid, the provider came out, looked at the washing machine, did not check anything and then proceeded to give me a R5900 quote but said its in warranty so they will ‘make a plan’ if I give them “ cold drink money” saying that the drum etc needed to be replaced. When I said that it’s out of warranty they instantly dropped the cost to R1500, opened the back of the washing machine and then said it looks like now the drum doesn’t need to be replaced it’s just the bearings. The initial quote he showed me reflected R1k for that, so when I asked why is he charging an extra R500 when I already paid for labour, he said he will speak to Samsung and they will send a revised quote and left. Heard nothing from Samsung until I followed up with them and a day later was told that they’ll send me a quote including the cost for the drum and more. When I explained the situation and that I’d get a second opinion for an independent company, I received zero response. Completely unprofessional and *****ulent behaviour! I will never buy another Samsung product after this experience, still no resolution 5 days later.