washing machine burning bedding and clothes - not a Samsung defect - :(

I bought a Washing Machine 22 December 2017. Recently i experienced the worst thing that could happen. I washed my bedding (Duvet cover and fitted sheet) and the machine actually burnt the sheets to a point that i have to replace it. I logged a call with Samsung SA services team.

A technician came out a week later. Looked at the machine and said he cannot find something wrong with it. He suggested that i should not wash my bedding in the machine.

i was dumb struck with such an answer - i mean, it is like buying a car and then you are not allowed to put the aircon on as it might break the car.

i escalated the matter - and without taking my machine to one of its service department (to determine if there is maybe not a manufacturing fault (also it is within the 2 year warranty))- the senior technical engineer and brand engineer deemed that there is nothing wrong with the machine and they are agreeing with their technician. they even suggested that i burnt the bedding before hand and now i am blaming the machine for the burnt sheets.

further to this - they have the audacity to quote the consumer act - which states it is past 6 months so they wont refund or exchange my washing machine.

the product is not even 1 year old - which is still within its 2 year warranty. The fact that a conclusion was made after one visit - shows the lack of after purchase service Samsung has. they do not care. and they do not want to help their clients.

i hope someone more senior can call me to get this resolve as i cannot use the machine to the optimal levels it was intended for.