HS
Hikmat S
1 reviews | Active since May 2019
15 Jan 2024, 12:22
Washing machine bit working after a few loads
Purchased a brand new 15L washing machine. It worked fine for thr first few washes but suddenly when it is time to drain the water comes out the drainage pipe. I got a plumber to check my fittings. We made a new fitting just to be safe but the same issue occurs. My house has gotten flooded 3 times while attempting to do a load of washing. Really disappointing to buy a R7000 washing machine onky to have issues and not be able to do washing for weeks and now have to wait for an agent to come out
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Samsung South Africa's replyOfficial
15 Jan 2024, 12:24Good day Hikmat
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply15 Jan 2024, 12:24
Official
Good day Hikmat
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM