Washing Machine

<p>I bought Samsung washing machine in 2015 and I was told that it’s the best machine on the market, few months later the machine starting to give me problems, after washing I will find the clothes with grey stains and I had to throw those clothes away. I called Samsung and they gave me trouble shooting and nothing change. I call in again later in the year and They were unable to help, earlier this year I call and I spoke to a lady who promise to take my issue up with her manager but she never di, and few months later I call in again and I spoke to a lady and she couldn't assist . On the same day I ask to speak to the manager and I spoke to Nkululeko who said they will send a technician to come and check the machine but I have to pay R500 callout fee, R500 to diagnose a fault and a fee that they will charge me for repairs, to my understanding the washing machine was still under warranty and Nkululeko told me that the warranty does not cover the drum which i find very funny as the drum is the machine and is not covered by the warranty. I then spoke to Pravier who is the product manager and he promise to send a technician which was a week ago up to today no one has come to my house, and I have to take leave to stay at home as I was promised that the technician will come during the week. Every time I have to call Samsung, they never get back to me, I’m so ****ed off with the company and their product, will never buy any Samsung product and never refer anyone, their service sucks. So ****ed off because I have paid a lot of money for that washing machine.</p>