Was promised an exchange still no word back

I have a scarecrow number <br> Scarecrow number is 8553 <br> 4 refs numbers <br> and many hours spent of my own money to call after Samsung AS THEY DON'T HAVE THE DECENCY TO CALL THEIR CLIENTS BACK CAUSE THEY ARE ONLY WORRIED ABOUT SALES AND NO AFTER SALES SERVICE.<br> I HAVE BEEN WAITING MONTHS NOW FOR A HOSE TO BE REPAIRED THEN I WAS TOLD I AM GETTING A NEW MACHINE TODAY I HEAR THAT IS NOT THE CASE IT IS STILL PENDING APPROVAL!!<br> Customer number *** <br> Service order number *** <br> Your reference number for your enquiry is: *** <br> Your reference number for your enquiry is: *** <br> Your reference number for your enquiry is: *** <br> They promise me an executive team is looking into it but the people calling me back sounds like call center agents that can't give me any feedback to begin with.<br> COME AND TAKE YOUR MACHINE I WILL NEVER MAKE THE MISTAKE OF BUYING ANOTHER SAMSUNG DEVICE IN MY LIFE AGAIN!