Was offered a replacement dish washer, but it never realized.

Samsung wasn't able to fix my dish washer. They offered a replacement dish washer, which was awesome news, however it's now it's been many weeks without any communication.

I feel like most of the frustration between our communication could be solved by simply opening an e-mail thread, rather than use their one-way telephone line. I did suggest this to the lady who took charge of my case. She agreed, but I have yet to receive any communication via e-mail.