1 reviews | Active since May 2013
Warrenty on S4
I bought Samsung S4 on a Vodacom contract during May 2014 from Metro home centre at Vodaworld. <br> <br> The receipt issued by Metro doesnt have the IMEI number of the device. However, Vodacom provided a copy of their repaid Job Card (from last year) which provides both the purchase date of the device, and the IMEI and confirms that product is under warranty. <br> <br> Samsung ADH refuses to activate the warranty for the screen replacement - insisting on a receipt with IMEI - which I can not obtain. The job card (issued by Vodacom) confirms that the device is under warranty. <br> <br> Very very disappointed with feedback from ADH because I have no control over the receipt that was supp**** me at the time of purchase.<br> <br> Samsung ADH Ticket ID: 799036<br>
Good day Gaurang
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Gaurang
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
