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uzair A
1 reviews | Active since Mar 2011
28 Jun 2025, 11:04
Warranty wasted
I am extremely dissatisfied with my Samsung microwave and the after-sales service I've received. Within a year of purchase, the microwave stopped working. I was advised to take it to the Samsung-authorized repair center in Pietermaritzburg, where they replaced a fuse. However, the microwave continued to work intermittently. Despite taking it back multiple times, the repair center only kept replacing the fuse without identifying or fixing the actual root cause of the problem. Now, the appliance is out of warranty — and I'm left with a faulty microwave and no real solution. I feel let down by both the product and the service, and I don’t know what to do next.
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Replies (1)Samsung South Africa's replyOfficial
28 Jun 2025, 11:06Good day Uzair
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Jun 2025, 11:06
Official
Good day Uzair
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
