1 reviews | Active since Apr 2014
Warranty standard
<p>The LCD screen on my phone is not thouching and has light scrathes on the out side screen, so i went to samsung at Mall of Africa the Technician ther said he can repair it under warranty but he dont have the LCD screen for a note 5, He then refferd me to the grove mall, but the guy there says he cant repair my phone under warranty because of the scretches on the screen. what I wanted to know is, does it depand on how the technicians feels for him to repair under warranty or is ther a standard of length or depth that has to be followed, because i called 3 places including head office they all cant tell me what has to be followed but wants to see the phone 1st.</p>
Couldnt belive i called the store asking for the technician name and no one in the store wants to give it to me. talk about poor service
Couldnt belive i called the store asking for the technician name and no one in the store wants to give it to me. talk about poor service
Hi Khamusi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Khamusi
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Went to the shop and the manager was very helpfull she explained how the warranty works and dealt with the employies service
Went to the shop and the manager was very helpfull she explained how the warranty works and dealt with the employies service