Warranty repair turnaround time is unacceptable

I took my phone in to Samsung Clearwater, only to be advised that they do not repair the phones, and I should go to the We Fix store to get it repaired. They advised me that the turnaround time for a phone is between 21 and 48 WORKING DAYS!!! And this is due to the parts not being available. As far as I understand, Samsung should not be selling products if there is in fact no real support for the items. If Samsung appoiunts We Fix as the authorised repair centre, Samsung should make sure that the parts is always available for items under warranty.

This is UNACCEPTABLE and I expected MUCH BETTER service from such a big brand, my home is full of Samsung appliances and now regretting the decision. I doubt that I will buy another Samsung phone as there is no support and other competative products are much better supported, my friend experisenced the same issue with his iPhone, and it was replaced the same day by iStore, this is the service that I expenced form Samsung.

Very dissapointed and I would like to receive Samsungs input in this regards.