SC
Shaun C

1 reviews | Active since Jun 2016

06 Jun 2016, 13:39

Warranty Repair Refusal

<p>I own a Samsung Galaxy Tab S 8.4 and recently my screen started becomming very dark and yellow. </p> <p> <br />The device comes with a 2 year warranty so I took it in to the service centre for repairs. They refused to repair the device because I could not provide them with a proof of purchase document - the devise was a gift.</p> <p> <br />Now, I understand where they come from but surely the device is still under it's 2 year warranty as it hasn't even been on the market that long!!!!</p> <p> <br />The product is faulty and Samsung should honor this warranty as it's clearly a manufacturing defect that occured within the product's 2 warranty. </p> <p> </p> <p>My wife and I own 2 Samsung phones and 2 tablets. This will clearly be our last Samsung purchase. Never had this issue with Apple products.....</p> <p> </p> <p>Shaun</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Jun 2016, 15:03
Official
This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under reference number:***. A senior customer service executive will contact you with further advise on the matter. Regards, Samsung Team