AZ
Anees Z
1 reviews | Active since Nov 2016
26 Jul 2023, 20:48
Warranty repair gone horrible wrong
I booked in my phone at one of the accredited repair centre's for Samsung phones. I had such bad experience with this particular repair centre and I approached Samsung SA for assistance. They were so unhelpful and I still feel it today as I was treated unfairly and must bare the cost that I did not cause. For being such a loyal customer for many years has really been a great disappointment.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
27 Jul 2023, 07:59Good day Anees
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply27 Jul 2023, 07:59
Official
Good day Anees
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
AZ
Anees Z's updateReviewer Update
27 Jul 2023, 14:23@Samsung SA replying to say that they're very sorry for the inconvenience caused and they understand the frustration is only a front. Please do your job and do a proper investigation on the repair company that caused the inconvenience. I am paying for something that is useless to me at the moment. I work in a field where you do proper investigation and come to a solid conclusion to satisfy whoever is at fault. It is very simple, just fix my phone which is under warranty which I did not break according to the service order that I have.
AZ
Anees Z's update27 Jul 2023, 14:23
Reviewer Update
@Samsung SA replying to say that they're very sorry for the inconvenience caused and they understand the frustration is only a front. Please do your job and do a proper investigation on the repair company that caused the inconvenience. I am paying for something that is useless to me at the moment. I work in a field where you do proper investigation and come to a solid conclusion to satisfy whoever is at fault. It is very simple, just fix my phone which is under warranty which I did not break according to the service order that I have.