rP
ray P
1 reviews | Active since Jun 2015
19 Jun 2015, 15:43
Warranty Problem
I bought a Samsung washing m/c 8 months ago.The inlet water hose burst this week,filling our kitchen cupboards with water.The customer service representative told me that the hose was only guaranteed for 6 months as it was an \accessory".So I asked why is there a 2year warranty on the machine if the hose is only expected to last 6 months? Anyway"
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Replies (1)Samsung South Africa's replyOfficial
19 Jun 2015, 17:05Hello raygem 1066,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
Samsung South Africa's reply19 Jun 2015, 17:05
Official
Hello raygem 1066,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
