Warranty on screen repair apparently void because it took too long to crack on my phone.........

<p>I am an avid Samsung cellphone user. I have a Samsung S6 Edge. for just a little over a year. the cost to purchase this phone is quite extensive, so the fact that I purposefully looked after my phone for such a long time was apparently a mistake. Sadly my phone did fall and the screen cracked. I was advised to pay R3000.00 from the Samsung repair centre.. and from your head office just a shrug of the shoulders.. you cannot help. Without even trying. that is certainly not good customer service at all. so what, because I didnt take the time to break and not use the said "free screen repair" I just dont qualify for it? That is uttter and complete poppy**** and you know that just as well as I do. I am due for upgrade in a couple of Months.. believe me, I dont have an issue changing to another brand and supplier all together..probably not as good as Samsung, but something i can live with if this is the way you treat your customers</p>