Warranty not honoured and not effectively communicated

My fridge has not been cooling from 25th Dec 2024, and i have been contacting the call centre almost everyday since then, the first response was that the services would resume the 27th, well understood due to the holidays on the 25th and 26th.

When i finally got through I'm asked to troubleshoot, this i did more than 5 times and my fridge is still at 9 degrees. I was told technicians are back at work today, only to be told my fridge is out of warranty and will be charged for the service. it took Samsung 13 days to tell me this, when i could have gotten anyone to assist on the 26th Dec, but i trusted that the trusted brand would come through for me, I am here with an egg in my face and no resolution.

If you were me asked to rate the service what would it be sitting at?