1 reviews | Active since Aug 2011
Warranty not being upheld
<p>I have a gear S2 and the Bezel ring cover has come of. The Warranty Card says I have a 24 month Warranty on this item. I went to the Center in Riverhorse Valley and they said that the Warranty is only 12 months and that the Warranty Card is probably wrong. Why would you put a Warranty Card with 24 month Warranty in if this is not correct. The Center is refusing to uphold the Warranty and now I am in a position where the device is broken and Samsung refuses to repair it without charging me. There is no scratches on the device, it has never been dropped, so poor workmanship is the reason this cover has come of and Samsung does not want to repair it, and keep insisting its out of Warranty. </p> <p> </p> <p>Never expected this bad service from Samsung. </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer tea under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Utterly ridiculous, the individual called me and advised that they have informed the service center that it is 24 month warranty and we had agreed that it will be completed within the same day I drop it off, as long as I drop it at the center first thing in the morning. So I get there this morning and I'm told no its only a 12 month warranty and there wasn't any call from anyone from Samsung head office. Absolutely pathetic service from this center.
Utterly ridiculous, the individual called me and advised that they have informed the service center that it is 24 month warranty and we had agreed that it will be completed within the same day I drop it off, as long as I drop it at the center first thing in the morning. So I get there this morning and I'm told no its only a 12 month warranty and there wasn't any call from anyone from Samsung head office. Absolutely pathetic service from this center.