1 reviews | Active since Aug 2009
Warranty nonsense
Have bought 46ES8000 TV, and four months later Wi-Fi stopped working, and thought it was config issue and left it. Was not important feature then, and now it is as kids have SAMSUNG tablets and need to connect wirelessly. I tried to figure it out, and noticed that tons of people are experiencing the same issue with SAMSUNG TVs Wi-Fi modules, then I reported it, and was told TV is out of warranty. I told them this is a computer (basically), and should log when the module last worked, and this will prove it was within warranty when it stopped working. SAMSUNG refused to take that burden of proving that the device stopped working after warranty period. I have 5x SAMSUNG devices in my house, and am getting RID of these ****ty brand. Getting an Apple (iPhone) mobile, and iPads on my next upgrades. Unfortunately am stuck with this TV which I can't even use effectively. I will make sure no one I know uses SAMSUNG devices, and trust me I am in technology myself everyone will take my word. SAMSUNG sell us a brand, but their products are **** and I know that first hand.
Good day Bongani
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Good day Bongani
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
