JP
Jarryd P

1 reviews | Active since Aug 2012

05 Sept 2017, 17:09

Warranty Lies! Completely disappointed

My phone has stopped charging, and is still within the 2 year warranty period, but because they screen has a crack - the device is considered out of warranty? That's unfortunately a cheap way of getting out of product repairs. The staff at Samsung the Wedge were really polite, but would not listen when i disagreed that the device is out of Warrantly. Fine print is no way of keeping a customer happy. The two incidents are completely independent and happened months apart - no way related.

I cannot believe that 13 months into having the device, Samsung wont fix a device fault.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply06 Sept 2017, 08:27
Official

Dear Jarryd,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

JP
Jarryd P's update11 Sept 2017, 10:58
Reviewer Update
5 Days and still no call from them. Not even MM electronics are responding to my emails. Sending a generic response with a ref number fixes nothing.