1 reviews | Active since Aug 2012
Warranty Lies! Completely disappointed
My phone has stopped charging, and is still within the 2 year warranty period, but because they screen has a crack - the device is considered out of warranty? That's unfortunately a cheap way of getting out of product repairs. The staff at Samsung the Wedge were really polite, but would not listen when i disagreed that the device is out of Warrantly. Fine print is no way of keeping a customer happy. The two incidents are completely independent and happened months apart - no way related.
I cannot believe that 13 months into having the device, Samsung wont fix a device fault.
Dear Jarryd,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Jarryd,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
