Warranty is a **** on Z Fold & Z Flip Phones

Samsung – Warranty is a **** on Z Fold & Z Flip Phones

We booked in our Samsung Z Fold under warranty because the screen developed an ink line straight down the middle at the fold, a well-known issue with these phones. Instead of repairing it under warranty, Samsung phoned back and told us that according to their contract, any scratch, anywhere on the device, means your warranty is void if the screen needs replacing.

That means if you have even the smallest mark, anywhere on the phone, your warranty is gone. Realistically, the moment you walk out the store with your “brand new” Samsung, your warranty is already useless, because who owns a phone without tiny wear and tear? Wear and tear happens naturally from everyday use, let’s be human about this, no phone stays in showroom condition once it’s in use.

Samsung is well aware that the Z Fold and Z Flip models have a common fault: the screen breaks down the middle at the fold. Instead of standing by their customers, they hide behind this “scratch clause.” The result? You’re forced to pay another R16 000+ for a new screen.

When we questioned this, Samsung stood by their contract instead of their customers. This leaves a very clear impression: they are aware their premium devices will fail, but they’ve built in an escape clause so they don’t have to honor warranties. The money you spend upfront is not enough, they cash in on the repair costs, repairs that should have been covered. This is not customer care, this is a money-making scheme.

We’ve owned many Samsung products, and this experience has completely destroyed our trust in the brand. If this is how Samsung is going forward with its mobile division, then the only products keeping them afloat in the future will be their TVs and fridges.