Warranty for TV's

Item: Samsung South Africa
Rating: 2
Author: Wydeman C

Contacted the Samsung call centre wrt bugs which somehow got behind my tv screen. I bought a 55\ UHD tv in November 2015 from the Digital Experience store at Fourways Crossing and according to the Call centre the warranty doesn't cover bugs/ insects which is very visible and I don't have the full enjoyment of my tv. I must now pay for a call out fee and the repairs by the technician. This is supposed to be covered by the warranty as the bugs has somehow burnt unto the screen!!!! Call centre reference number: ***"

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Replies (1)

Samsung South Africa's replyOfficial

23 Feb 2016, 18:03

Hello Wydeman Coetzee,

Good Wydeman

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ***

Regards

Samsung South Africa's reply23 Feb 2016, 18:03

Official