DC
Derek C
1 reviews | Active since Mar 2019
04 Mar 2019, 16:12
Warranty excuse
I took my watch in for a software problem. They refused to fix in the the grounds that I had fixed the strap at an earlier date. Completely unrelated, they are just looking for an excuse not to fulfill their warranty.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
04 Mar 2019, 18:57Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's reply04 Mar 2019, 18:57
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
SamsungSA:^MS
Samsung South Africa's replyOfficial
06 Mar 2019, 08:51Good day Derek
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Samsung South Africa's reply06 Mar 2019, 08:51
Official
Good day Derek
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Samsung South Africa's replyOfficial
11 Apr 2019, 13:57Good day Derek
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply11 Apr 2019, 13:57
Official
Good day Derek
Herewith your reference number:
***
SamsungSA:^LZ