Warranty Cover Lies

<p>Took out a cellphone contract in December 2015 - A Samsung Note 5 to be precise.</p> <p> </p> <p>About 2 weeks ago, my phone refused to switch on. Phoned Samsung who referred me to a nearby authorised service centre.</p> <p>Samsung claims that your phone has 24 months warranty. Yeah right! All blatant lies!!</p> <p> </p> <p>I received a quotation for almost R5 200. The value of the phone is way less that!</p> <p>And the phone is 19 months old.</p> <p> </p> <p>Paying a monthly fee of R700 for a cellphone contract and for an inferior cellphone.</p> <p> </p> <p>Now I am told that the tiny knock (which has been there for over a year) on the top side of the screen caused the entire LCD screen to crack (yet, when my phone momentarily switched on a few days ago) the screen was perfect! I then pressed the off key and it was then when it refused to switch back on again.</p> <p>According to the service provider, the following needs to be replaced:</p> <p>The LCD screen</p> <p>The rear cover (which is in mint condition btw, however apparently it must also be replaced when you do a LCD screen replacement) as per Samsung Standards</p> <p>The USB port…apparently it's also miraculously faulty now... Yet my phone was charging fine all along.</p> <p> </p> <p>According to the provider, Samsung (the inferior brand) insists that the above replacements are done for all phones less than 24 month old.</p> <p>The phone must be restored to its original condition, whether some replacements are necessary or not.</p> <p>If the phone is older than 24 month’s old, you have the choice on what to replace.</p> <p> </p> <p>So you sell me an inferior product…. I have a problem with it…you decide not to cover it as its ‘out’ of warranty (but I have 24 month’s warranty - confused ….you give instructions to service providers to fix devices to ‘your’ certain standard and I, the customer must pay the bill???</p> <p> </p> <p>Oh btw, my Note 3 is 5 years old and still in 100% working order….not once did I have any issues with it!</p> <p> </p> <p> </p> <p> </p>