Warranty claim not accepted by Samsung.
On the 1st of August 2018 I bought a Samsung Galaxy Note 8. For a while now... about 1.5 months I have noticed that my receiver is getting softer almost to the point that I can't hear anything. This morning I took it in for repairs seeing as this phone is still under warranty. However, because of a small dent at the bottom of the phone they said the warranty is void. ***udge??!!!! If I abused this device I can understand... but a SMALL DENT???!!!! I was a loyal Samsung customer, but after this I don't think so anymore! I need this phone repaired free of charge. Please contact me with a resolution.
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Samsung South Africa's replyOfficial
08 Apr 2019, 11:36 Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply08 Apr 2019, 11:36
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
09 Apr 2019, 09:46Good day Coenraad
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply09 Apr 2019, 09:46
Official
Good day Coenraad
Herewith your reference number:
***
SamsungSA:^LZ