Warranty at Samsung not effective no

More then 3 months and no solution From Samsung Customer care.Still they can't give me a reasonable explanation.Some one call me a most net ago and ask if my complain was resolved. I Say no.She promise me someone will call me back.From then,no word and my Microwave is still standing in Game Mosselbay.They also don't care and just want me to take it away. Really,My experience was and is a Nightmare. Please help