PC
Pieter C

1 reviews | Active since Jan 2017

17 May 2017, 17:49

WARRANTY A JOKE

<p>I took my S6 Edge in today for the replacement of a screen under warranty. The phone warrenty is 24 months and the screen is covered for the first 12 months. There is about 10 days left on the screen warrenty and a year and 10 days on the phone. when they oppened the phone to replace the screen they aparently found the USB adaptor (which I used about n half n hour to do a backup to my PC) is faulty, but they are NOT allowed to replace it under warrenty even though there is still a year and 10 days left on the warrenty of the phone. They are also apparently NOT allowed to fix the screen if they dont replace the USB part, which they expect me to pay for. </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2017, 18:54
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA