1 reviews | Active since Apr 2014
Warranty
<p>Bought a Samsung S5 at game store then it got lost was then rwplaced with another handset so the screen cracked and since it has a 2years warranty for damaged screen, on my receipt theres no IMEI number but have the box and the reciept clearly showing that it is a Samsung S5 replaced through Game Westgate Mall so i tried several times to take it for warranty repair at Samsung Carnival Mall but they wont take it in as the receipt doesnt have the IMEI number of the handset. I went back to Game store but they adviced that since it was a replacement from insurance then they cant issue me with a receipt with the IMEI but Samsung wont assist me. </p>
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team
Your senior customer service must contact me between lunch (11 to 12) or after work 4h30
Your senior customer service must contact me between lunch (11 to 12) or after work 4h30
I went to game westgate mall as per the advice received from your senior customer service, game wesgate consultant told me that the receipt with the IMEI number is only for customers with cobtracts not fo insurance nor prepaid as they do not acan the IMEI number so since well the handset has the IMEI number cant you just book it for warranty and i have the receipt showing the Samsung S5???
I went to game westgate mall as per the advice received from your senior customer service, game wesgate consultant told me that the receipt with the IMEI number is only for customers with cobtracts not fo insurance nor prepaid as they do not acan the IMEI number so since well the handset has the IMEI number cant you just book it for warranty and i have the receipt showing the Samsung S5???
I got the letter and went to Samsung in Carnival Mall but got no assistance, I called Head Office in JHB and was told that i am liable for charges and it only holds 12months warranty for damaged screen.
I got the letter and went to Samsung in Carnival Mall but got no assistance, I called Head Office in JHB and was told that i am liable for charges and it only holds 12months warranty for damaged screen.