JC
Jaques C
1 reviews | Active since Sept 2014
09 Feb 2015, 19:01
Warranty??
Here's the story, me and a friend bought the Samsung galaxy s 4 at the same time, we both had battery problems with the phone, so Samsung replaced it because it was a faulty batch, keep in mind I think that the initial battery overheating to the point where it started to burn your hand and you couldn't hold the device is what I think caused all this, but carrying on, my friends phone starts rebooting all the time and he takes it in, no problem, mine starts rebooting one week later all the time, just a loop reboot and then all of a sudden \warranty doesn't cover your phone"so I mentioned about my friends phone and apparently my phone has a crack on the screen"
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Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
10 Feb 2015, 08:15Hello Xyriszn,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our service centre division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our service centre division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
Samsung South Africa's reply10 Feb 2015, 08:15
Official
Hello Xyriszn,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our service centre division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our service centre division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
