Warning to all potential customers of Samsung Store Clearwater

<p>This serves a warning to an average customer who has utmost trust in brand stores. I bought a sound bar at Samsung Store Clearwater in December 2016. A couple days later when I opened my sound bar intending to set it up and enjoy it I realised that the Power supply was missing. </p> <p>I contacted the sale representative and he basically refused to take responsibility. I called the landline and asked to speak to the manager. Some one came to the line and said he was the manager and promised to "see what he can do". Over a month later nothing had happed so I called the store again and spoke to a different person who claimed to be the manager and says he has no knowledge of my problem. The second guy atleast gave his email address. After a couple fo email correspondence he also promised to investigate and help. </p> <p>By beginning of March 2017 I still hadnt received any meaningful help and no acceptance of responsibility. The only "help" i got was being referred to the Samsung repair centre to purchase a replacement power supply. Because I had already spent almost R4000 on the Sound bar and was not able to use it. I ended up having to purchase the replacement power unit from the Samsung repair centre at an additional R600. </p> <p> </p> <p>Having bought many electronic equipment from brandstores I have had trust in them - which ofcause i now cannot say the same about Samsung Clearwater mall. I was a repeat Customer at the store and I cant say I still will be.</p> <p> </p> <p>My advice is anyone buying anything from that store must be very vigilant in inspecting every single detail to make sure that everything is in order. Otherwise if anything turns out to be no in order after you have left the shop with your valued purchase, then you are most likely to get the same treatment that i got i.e. directions to the Samsung repair centre to purchase the replacement on your own account.</p>