CK
Carol K
1 reviews | Active since Dec 2021
15 Jan 2022, 06:39
**WARNING** SAMSUNG do NOT honour their REPAIR POLICY & they are ******* TOO!
And guess what...yet another week has gone past and not a single word from anyone at Samsung or Pandadox. (If you want the full story please see my first review posted on 30 Dec).
First they take my money for a repair that they won't honour, and now it seems they have no intention of ever returning my phone too. So not only are you ***** about your repair policy, you're also *******!
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
15 Jan 2022, 09:19Good morning Carol,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply15 Jan 2022, 09:19
Official
Good morning Carol,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
15 Jan 2022, 09:48Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply15 Jan 2022, 09:48
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM