WARNING, DO NOT PURCHASE FROM SAMSUNG.

I purchased a Samsung on QLED 65 TV 05/03/20. Within 3 weeks of it being installed I switched it on one evening and it would not reboot/start. Contacted Samsung technical and they could not help fix it over the phone. Said that they would send a technician out, but it was lockdown and I would have to wait. After lockdown I received a call from Samsung to say that they would send out a technician from Bethlehem. I live on a farm with dirt road, and the Tech did not have a bakkie. I ended up packing up the TV and taking it to the service center. That was on the 27/05/20.

After many calls to them it turns out the NEW TV needed a new "main board" and they have ordered one. Already I am not happy having someone scratching around in my new R30 000.00 TV. After a week of hearing nothing later I call and I am told the part is on "back order". The I get a call from Samsung asking me if I am happy with the repairs to my TV. I still do not have my TV keep being told it will be fixed Tomorrow, tomorrow tomorrow! I contacted Samsung via their website with the proof of payment and explained the whole story. I received a call from them first saying that there was nothing wrong with my the TV and after 20 minuets of my explaining my situation I was told that this is not Samsung's problem and I must contact the people I bought it from.

I live on a farm and bought the TV over the internet, I live 330 km from the store I fetched it from in Pretoria. Go figure? Guess what ???....My new R20 000.00 SAMSUNG Harman Kardon soundbar that matches the TV has arrived from Takealot. Any idea how to hook it up to my Laptop? Remember my old TV was knocked out by lightning and I was paid out by insurance. Surely Samsung must replace a defective TV! QA65Q80RAK. Serial # 00XX3FAM800029V