NP
Nue P
1 reviews | Active since Aug 2013
13 Nov 2020, 07:35
Want my voucher back
I have purchased a Note 20 and received a voucher from Samsung. which im very thrilled about. i then went on Samsung store and purchased a samsung TV and loaded my voucher no problem.. paid the balance.. then nearly a week later i get told there issues with the tv license i have entered and they will have to cancel my order.. it took nearly 2 weeks to get my monies refunded. and now when i want to purchase the tv again my voucher is not valid. i would really like to have my voucher back.
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Replies (2)
Samsung South Africa's replyOfficial
13 Nov 2020, 09:05Good morning Nue
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply13 Nov 2020, 09:05
Official
Good morning Nue
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
13 Nov 2020, 16:05Thank you for posting your comment Nue,
We apologize for the inconvenience and undue frustration, this has caused.
We have requested urgent feedback with the relevant departments and we will provide your feedback. ^NM
We apologize for the inconvenience and undue frustration, this has caused.
We have requested urgent feedback with the relevant departments and we will provide your feedback. ^NM
Samsung South Africa's reply13 Nov 2020, 16:05
Official
Thank you for posting your comment Nue,
We apologize for the inconvenience and undue frustration, this has caused.
We have requested urgent feedback with the relevant departments and we will provide your feedback. ^NM
We apologize for the inconvenience and undue frustration, this has caused.
We have requested urgent feedback with the relevant departments and we will provide your feedback. ^NM