Waiting time without indication

I’m very frustrated with my recent experience ordering a samsung device from Avo.

I placed an order for a Samsung Galaxy S26 Ultra (Order NWX-YXG-X6Z), and to date, I have not received anything. The delivery was supposed to happen on 04 March 2026, yet there has been no update, no delivery, and no accountability.

Every time I follow up, I get the same response: that Samsung handles their own deliveries and it’s “outside of Avo’s process.” This is simply unacceptable. I purchased through Avo, paid Avo, and now I’m being pushed between companies with no resolution.

As a customer, I shouldn’t have to chase multiple parties to get what I paid for. Passing responsibility like this shows a serious lack of customer care and ownership.

This experience has been extremely disappointing and stressful. I expect clear communication, accountability, and most importantly — my order delivered.

Would not recommend until this is resolved.