jj
jacqueline.fourie jacqueline.fourie

1 reviews | Active since Jul 2017

19 Jul 2017, 09:53

Waiting for someone to contact

<p>still waiting for someone to contact us regarding our complaint???????? Samsung do you actually not care? Paying for a unit that is not working!!!!! If we do not receive a phone call within the next 24 hours I will take matters further. Recap of my original review. Samsung s7 edge rebooting , phone was reset still not working. Samsung told us that we need to pay now to replace the onboard hard drive? I think not. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jul 2017, 15:40
Official

Dear Jaques,

This is to acknowledge receipt of your complaint.

Please be advised our Voice of customer team will contact you shortly to discuss the issues at hand.

Our sincere apologies for any inconvenience caused.

Regards,

SamsungSA