KB
Karin B
1 reviews | Active since Oct 2013
15 May 2015, 13:44
Waiting for parts
Took my phone in for repair the screen. No parts this was on Monday today is Friday still no parts. Every time I phone I must hear \I am Sorry". For a big company such as Samsung I can't believe that no parts are available in South Africa. Today they said next week. I ask for a day once again \"" Sorry we don't know\"". Very disappointed in the service of Samsung."""
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
15 May 2015, 17:34Hello karinmartinen,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply15 May 2015, 17:34
Official
Hello karinmartinen,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa