HB
Herman B
1 reviews | Active since Sept 2015
18 Sept 2015, 17:19
Waiting for more than 30 days for repair of new TV
Purchased a new 60 inch Samsung TV and after noticing purple lines reported the matter to Samsung. They picked up the faulty TV on 18 August 2015 and confirmed that a replacement TV will be provided. It is now more than 30 days later and after various attempts and communication I still do not have a TV. I tried to escalate within Samsung and to their services area without any luck. The call centre likes to just hang up when I phone. The World cup Rugby starts today and I am without a TV. Thanks Samsung ...
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Samsung South Africa's replyOfficial
19 Sept 2015, 08:50Hello hbezuiden1,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
Samsung South Africa's reply19 Sept 2015, 08:50
Official
Hello hbezuiden1,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards
Samsung SA