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Ina G
1 reviews | Active since Jun 2021
12 Jun 2021, 12:39
Waiting 8 months for free TV on Note 20 deal
Upgraded at Vodacom to a Samsung Note 20 on 19 October 2020. Eight months later I am still waiting on the free Samsung "32 TV. as per the deal. Samsung is always "escalating" my queries and never delivering on their promises. Should I open a case with the SAPS for breach of contract?
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Samsung South Africa's replyOfficial
12 Jun 2021, 12:43Good day Ina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply12 Jun 2021, 12:43
Official
Good day Ina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM