EB
Ebrahim B
1 reviews | Active since Jun 2016
18 Jan 2022, 14:18
Wait until I'm back from my holiday
I submitted my documents to claim my free tab on the 12th Jan. I have not received any communication to date. When I called them I was told the person dealing with my account is on leave and I have to wait until he is back. Absolutely ridiculous, do Samsung not know of handing over of accounts so now I must wait and if he do not return then what?
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Samsung South Africa's replyOfficial
18 Jan 2022, 14:20Good day Ebrahim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Jan 2022, 14:20
Official
Good day Ebrahim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM