MK
Michael K
1 reviews | Active since Feb 2016
26 Feb 2016, 16:16
Wait to long for after sales service
Waiting a week already for technician to fix my tv that are in warrantee. Nobody keep you up to date on progress from Samsung Customer care centre. Who will pay my DSTV that are still running with no tv available for period? Bottom line is process takes to long for a lot of money spend on expensive tv that are of the latest models. Samsung should have loan unit available for time until my tv is repaired.
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Replies (1)
Samsung South Africa's replyOfficial
29 Feb 2016, 09:15Hello michael kriel,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ***
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ***
Regards
Samsung Team
Samsung South Africa's reply29 Feb 2016, 09:15
Official
Hello michael kriel,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ***
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ***
Regards
Samsung Team