Vouchers issue with Samsung Please sort it out

SAMSUNG - Vouchers - Expired

Samsung - offers the vouchers for purchasing their products, with a "Buy and Get" promotion, we chose the Comair Flights with R 7000 in vouchers and registered everything in time.

We were given our pin number on the 9 Jan 2019, and you then have a year in which to use these vouchers.

I went ahead and sent my pin to Comair and gave them the flights which they proceeded to book for me. Samsung then decides to advise Comair that my pin has expired. I should have used this pin by 1 December 2019. However when reading the rules of the competition, and knowing where and when we had to book our flights by Jan 2020, giving us a year to use these vouchers.

I have proof of this as well as sent emails directly to Samsung, unfortunately Comair has been told not to hand out contact details of the people at Samsung making these decisions. I have now read many other complaints on the same issues with Samsung and their Vouchers.. Samsung, we have been a loyal customer of yours with many of your appliance in our home.. Your failure to honour a voucher is a poor show on your behalf, and you need to do what is right! I am first to understand that if I didn't register in time, or if I didn't use my voucher in time.