EJ
Earl J
1 reviews | Active since Apr 2011
18 Mar 2024, 13:56
Voucher not claimed due to system error
Tried all through February to claim my R1000 voucher of the members app however, unsuccessful due to an email error. Logged a complaint on Hello Peter, was then contacted by a service consultant from Samsung who said they were working on a resolution. Never heard back from anyone and the offer has expired on the app. I have a S24 ultra and have not benefited from the promotion. Please assist.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
18 Mar 2024, 14:00Good day Earl,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply18 Mar 2024, 14:00
Official
Good day Earl,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
EJ
Earl J's updateReviewer Update
18 Mar 2024, 16:35Thanks, look forward to your response and a resolution.
EJ
Earl J's update18 Mar 2024, 16:35
Reviewer Update
Thanks, look forward to your response and a resolution.