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csymes C

1 reviews | Active since Oct 2016

18 May 2018, 16:50

Voucher is not a voucher but discount for inflated pice on products

With all the hype of the samsung s9 being released every body had to get one. Guess what it comes with a accesories voucher for R500. That is nice, but what you are not told is that what ever you take it is m9re than the voucher. In short if you want to use your voucher you have to pay. Samsung should not call it a voucher as you cant use it unless you pay what ever the differance and you are limmited. Take for example a cover for the phone is over R600 the screan protector is over R600 wireless charger over R1500 VR kit over a R1000 so you are note able to use this voucher as everything is more expensive than the voucher you are not able to buy with it. Samsang must stop miss leading the people they must make sure they comunicate their intensions correctly to the public and say this is a discount voucher and not a voucher you can use. I have had every samsung phone on the market from the beat box tk the S9. I just wish that they will stop miss informing people about the so called vouchers and shape up.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 May 2018, 09:35
Official

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number: ***


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team