Voucher does not work

Item: Samsung South Africa
Rating: 1
Author: Rashad I

After an earlier complaint, I was finally given the voucher which I required after Samsung unilaterally cancelled my order. I tried using it today and guess what - it does not work. I called the contact center and the agent was unhelpful and useless. My issues with Samsung goes back to 4 July 2023.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

20 Oct 2023, 15:32

Good day Rashad, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK

Samsung South Africa's reply20 Oct 2023, 15:32

Official

Samsung South Africa's replyOfficial

25 Oct 2023, 10:34

Dear Rashad,

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Kind Regards,
Samsung ZA
;^NM

Samsung South Africa's reply25 Oct 2023, 10:34

Official

Dear Rashad,

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Kind Regards,
Samsung ZA
;^NM

Rashad I's updateReviewer Update

30 Oct 2023, 07:17

Good day,

I still have not received a response.

Rashad I's update30 Oct 2023, 07:17

Reviewer Update

Good day,

I still have not received a response.

Rashad I's updateReviewer Update

01 Nov 2023, 08:05

Good day,

I am still waiting for the promised email from Samsung.

Rashad I's update01 Nov 2023, 08:05

Reviewer Update

Good day,

I am still waiting for the promised email from Samsung.