JH
Justin H

1 reviews | Active since Apr 2016

18 Jan 2020, 12:07

Volume button falling off phone S8 phone under warranty

I have a Samsung S8 Smartphone which is less than a year old. I acquired the phone in Feb 2019. I keep the phone in a cover and when I took the cover off this week, the volume button fell off. Samsung says that the volume button is not covered by the warranty. I am really dissappointed that they cannot cover the volume button that broke off whilst the phone was in a samsung protective cover.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jan 2020, 12:16
Official
Good day  Justin H

We are sorry to hear about your experience. 
 
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. 
 
Please send us a private message with your contact details or alternatively email us on ***
 
Kind regards, 
The SamsungSA Team:^CK