1 reviews | Active since Apr 2018
Vodacom shuts down eSim funtion on S22 Series
Good day Samsung.
Sorry for the bad review, I will update the review once the matter is resolved.
I bought my S22 Ultra from Vodacom about 1 month ago. I want to bring this to Samsung SA attention:
Vodacom has turned off my eSim functionality. So I am leaving to Germany on Saturday, I bought an eSim from a German Service Provider. I cannot activate this feature on my S22 Ultra at all because Vodacom turned it off.
It is like buying a mobile device just so that Vodacom can turn your Camera functionality off and say, "Sorry, nope, cant use that". Why????
This is something I paid for, I expect it to be working and activated. Will Samsung allow this? Treating Samsung customers like this? This is my second incident with Vodacom in A MONTH, relating to my Samsung device.
Samsung this is not acceptable from Vodacom. I expect Samsung to step in and resolve this matter. This is a feature between myself and Samsung, which Vodacom decided is not allowed for what ever reason.
This is totally unacceptable
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM