mR
maryke R

1 reviews | Active since Nov 2015

27 Jan 2017, 18:29

vodacom/samsung headache

<p>I have a note 4 with a vodacom contract i am at the end of my contract but my note 4 started to restart every time i took a pic!! lady at vodacom said we must send it away to be fixed. A week later the lady told me it would cost me R5300 to fix my under contract phone... i was very upset and wanted to know why so she said phone the Tech himself and ask why... so i did. he told me my warrenty was expired i was out raged!!!! i was still under contract till end of February and i heard from another lady her note 4 did the same so i started to google it. It was comfirmed this was a fault on the samsung note 4 and now they tell me they will not fix it!!! what the hell!!?? I mean if it was my fault i would have accepted it but this is a product fault. They must fix it warrenty or not! with the note 7 it was recalled so why not recall note 4 and fix the stuff ? i know this will cost but it is not our fault it is Samsungs mistake and they should fix it without cost. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Jan 2017, 09:13
Official

Good day Maryke,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with reference number: *** who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards

Samsung SA