Vodacom canal walk

I took out a contract with vodacom. Last year they gave me a phone as they couldn't repair the one I took in for repairs. I've got the box, slips on they I've paid.

The phone broke I took it back as it's insured. On Thursday 9 June I fetched it at vodacom repairs Canal walk as I had an argument with them as they saw the phones imei number is not the same like the box and slip. Yes I saw and told them that's the phone that was used. We did not have a other one. The manager told me to please bring in the phone of the box and they can't help me as that imei number is a someone's who purchased a phone at vodacom Blue route mall.

The following day I went to Blue Routes vodacom. Had the same argument. Then I asked them please contact the person who's imei number is on this phone. I don't want to talk to them. Just ask if there phone was ******. As I felt I'm walking with a ****** phone the way the manager told me on Thursday. Yes I was furious. I have proove on the Whatsapp also.

The people called the person who's phone I'm supposedly walking with. I spoke to him and he told them to give me his number as that can also cause problems as his phones on warranty as well.

He sold the phone to someone who works at food *****s. I went there spoke to the lady.. and yes that imei number belongs to the box she has and not even her 2 imei numbers correspond to the imei number on the box.

I am very unhappy as I felt like I had a ****** phone not even they could assist me. I had to do all investigations myself.

Pls assist if more info are needed. Pls let me know

Kind Regards

Ruweyda Alexander