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Chris N
1 reviews | Active since Jun 2019
24 Jun 2019, 10:56
Vodacom blaming Samsung.. but still no eta on watch
till no answer on watch. how can a company of this size (vodacom) not come to the party.. but rather try and pass the blame to there supplier (Samsung). Was told that the watch i ordered with phone. Was a once off promotion and Samsung rep said that stock is finished. How can a product be sold that's none existent. I would really like an answer... we're can I collect watch...
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Replies (3)
Samsung South Africa's replyOfficial
24 Jun 2019, 10:58Good day Chris
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply24 Jun 2019, 10:58
Official
Good day Chris
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
24 Jun 2019, 11:11Good day Chris
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply24 Jun 2019, 11:11
Official
Good day Chris
Herewith your reference number:
***
SamsungSA:^LZ
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Chris N's updateReviewer Update
27 Jun 2019, 18:34So I was contacted by Samsung by a very friendly lady.. that reassured me that a Samsung rep will contact me with in 48 hours.. I was excited and felt like finally I'm getting somewhere.. that call was on Monday.. it's Thursday night and well done Samsung. No call.. probably can't complain about customer serves from Samsung.. cause there's no serves
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Chris N's update27 Jun 2019, 18:34
Reviewer Update
So I was contacted by Samsung by a very friendly lady.. that reassured me that a Samsung rep will contact me with in 48 hours.. I was excited and felt like finally I'm getting somewhere.. that call was on Monday.. it's Thursday night and well done Samsung. No call.. probably can't complain about customer serves from Samsung.. cause there's no serves