Hellopeter
Share Your Experience
WL
Wynand L

1 reviews | Active since Mar 2010

06 Feb 2020, 09:37

Vodacom and Samsung Tablet S 4 SPen never worked

I bought a Samsung TabS4 with Spen for my work and clients to sign contracts. For a month the Spen worked, and after Samsung software update, it stopped working. They the replaced the Spen, which worked for a few days, then it stopped working again. I have now complained to Vodacom as well as tried to get things soted with Samsung Store. The store refuse to help and send me back to Vodacom.

Vodacom now does not want to do anything since it is more than a year later. I still cannot use my Samsung TabS4 with the Spen. I have to use my old tablet to get clients to sign. I will never buy a Samsung again, it is the only instrument that I have from Samsung.

My HTC phone I have for more than 7 years without issues.

I am just waiting that the payment for the Tablet runs out, but I feel these things are xpensive and if they do not work for the purpose it was advertised, and you do not get service, then it is a problem.

It takes time to go to the store everytime, and then they are not keen to help.

I am quite frutstrated with this.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply06 Feb 2020, 09:41
Official
Good day, Wynand
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advice on this matter. 

Regards, 
SamsungSA: ^MS
WL
Wynand L's update22 Feb 2020, 11:35
Reviewer Update
They tried to call whilst with clients. Asked that we set an agreed time, no response. All I receive now is spam for the new phone. Problem still not resolved.
WL
Wynand L's update10 Mar 2020, 13:44
Reviewer Update
It is now 10 March 2020 and still not constructive solution to the problem. The problem with TAB S4 Spen still prvails, and no solution or way to get the tablet function as it should. Samsung life goes on, client life disrupted, and need to find a differen solution. Paying for something that never work as promissed. Nice Tablet, ****py Spen, evrybody is complaining worldwide about it, and still nothing is done. Next purchase definately not samsung.