VOC*** - Voice of the customer should read voice of the con artists because they dont resolve anything

Still without a washing machine. This has been ongoing since May. The very first interaction was pathetic and it has continued to be so. Even getting emails from the so called Customer escalation desk and still nothing. All i want is my money and my washing machine back. I have said it over and over again. Then they respond to my complaint like this Based on the mentioned" I want my money and my washing machine back" may you kindly confirm if our repair centre can proceed with the repairs?" this is verbatim. Am i living in a twilight zone here???? I still haven't gotten an incident report for the 2nd so called issue that cannot be picked up with the naked eye (as per your repair service) but also wasn't picked up with the first assessment. No incident report at all to the so called issue of the second. It has now cost me close to R8000 to repair a washing machine that still isnt' repaired. Let me make it clear I WANT ALL THE MONEY I PAID FOR REPAIRS INCLUDING THE FAULTY WASHING MACHINE BACK - DO NOT CALL ME I DO NOT TRUST YOU - ALL COMMUNICATION VIA EMAIL