VOC is the worst department ever.

Voice of Customer Our customer service team is always willing to answer your proposal concerning Samsung Service. Your message will be promptly handled under the direct supervision of our executive management. The worst department that I have ever dealt with. With Praveer Seevaparsaid in the position is his could not resolve my issue. He never reply or showed interest to resolve the matter. He assured me that he will get back to me before they open my watch that according to them needs a need main board. A few days after that I was noticed that my watch was repaired. Now I struggle to get the watch back. Note to Discovery.. Thank you Samsung for helping me achieve some goals without even have to workout. 4 Months of total frustration. Because of VOC I will never ever buy a Samsung product. The best of all.. I will get the following message and nothing but nothing will happen...

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. A senior customer service executive will contact you with further advise on this matter.

Pathetic Service!!!!!